Many working carers will ultimately rely on the care provided by the aged care sector to their loved ones, so any research that supports better care is a ‘must-read’ for older people, their care providers and their carers.

Quality Jobs Quality Care

Any research that supports better care is a ‘must-read’ for older people, their care providers and their carers.

Funded by the Australian Government, the Quality Jobs Quality Care project’s aim has been to develop innovative workplace tools, models and benchmarks to improve both job quality, and quality of services in aged care.

The project was conducted over three years in a collaboration of researchers from three universities (RMIT University, University of South Australia and Flinders University) and partners from the aged care industry.

Positive outcomes have been to not only enhance the lives of aged care sector workers, but also the older Australians for whom they care.

The major focus of the project has been on direct care workers, who provide 80 per cent of frontline care in Australian aged care services.

If you are a working carer with a loved one already in aged care, or are in the throes of choosing a care provider in whatever setting, perhaps you can flag this suite of excellent evidence-based resources with the organisation’s management, as the resources and tools provided free on the project website are exceptional.

About the free resources and toolkit

Care workers are highly valued by the people they care for and there is strong demand for their services. However, care workers constitute a low-paid, part-time, largely female workforce; workers report satisfaction with their jobs but dissatisfaction with their pay, work demands and work hours.

Finding a way to improve the work practices and job quality of the people who care for our older Australians is, therefore, imperative for a number of reasons. First, it has a impact on the lives of these individuals and their families. But it also has an effect on the sustainability of this burgeoning industry, as it struggles to attract care workers to cover the needs of an ageing society.

Ultimately however, if we can improve the workplace for care workers, they will be able to create a happier, healthier and more fulfilling situation for the people they care for at home, in the community, or in residential care.

The development of benchmarks, innovative workplace trials, and contemporary research evidence through the Quality Jobs Quality Care project has led to the development of the Quality Jobs Quality Care Toolkit.

This resource is designed to assist aged care employers and managers to make small changes to work practices which will improve both job quality for care workers and the care quality that older Australians receive.

Webinars provide an introduction to the area of job and care quality, and explain how to use the Toolkit. Worksheets, practical how-to advice, and real-life case studies are included to support users along the way.

This project was funded by the Australian Government Department of Health under the Aged Care Service Improvement and Healthy Ageing Grants Fund.

To find out more visit the project website: