Stage One of the Plan was the introduction of Carer Gateway in December 2015.
Carer Gateway currently consists of a website (www.carergateway.gov.au) and a national contact centre (1800 422 737).
Stage Two of the Plan focussed on a two year process, with the Department of Social Services (the Department) working with the sector and carers to design a service delivery model for the ICSS.
The ICSS service delivery model relies on the establishment of a regional and local presence across Australia. Pivotal to the success of the ICSS model is the establishment of this presence through a number of Regional Delivery Partners (RDPs) who will be prime contractors for the Department.
In developing options for the proposed RDP service areas, the Department conducted detailed service analysis and mapping work focussing on carer population and location, data on current carer and mainstream services, as well as considerations of the service regions currently utilised. These options are presented in the Integrated Carer Support Service: Regional Delivery Partners: A draft regional delivery model discussion paper.
If you want to discuss the Integrated Carer Support Service Regional Delivery Model, then come and join the discussions.
The Department is seeking feedback from the sector, particularly from service providers delivering carer services, on the proposed RDP model.